Customer Service Fail – How to keep customers happy in your small business



How many times have you had a bad experience dealing as a customer? Do you use those experiences as learning opportunities for your own business. In this episode I talk about 3 things you can do to help deliver excellent customer service in the face of a problem.

Poster link: https://www.amazon.com/gp/product/B00KVO990M/ref=ppx_yo_dt_b_search_asin_image?ie=UTF8&psc=1

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All Things MSP is a community for managed service providers, IT service providers and independent computer repair people who want to grow their businesses and share best practices. From their managed services pricing, business plan or even support automation, we discuss it all. IT service business owners of all types can participate and share business ideas. We also invite IT service vendors who support the channel to participate as well so long as they follow the group rules.

Here is a short list of some of the topics we discuss:
– IT Services Marketing
– IT Services Sales
– IT Services Pricing
– IT Services Contracts & Managed Services Agreements
– Managed Services Automation & Processes
– Managed Services Tools

For more MSP related content please go to our Facebook Page: https://www.facebook.com/allthingsmsp/

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Karl Palachuk’s Book Managed Services in a Month:

Equipment I use to produce these videos:
— Lumix FZ-300 Camera (https://amzn.to/2U9Gr9Q )
— Rode VideoMicro Microphone (https://amzn.to/2Sp5q7i )
— Joby Gorillapod 3K Tripod (https://amzn.to/2EdA1S8 )
— Apple Final Cut Pro X, Apple Motion

The opinions and statements by myself or All Things MSP are my own and do not reflect the opinions or positions of SolarWinds or SolarWinds MSP.

#customerservice #customerexperience #MSP #ManagedServices #ITServices #ITServiceProvider #computerrepair #nosmallcreator

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