Great Clips’ Chairman and CEO Share Tips for Running a Franchise by OPEN Forum

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With more than four thousand locations, Great Clips is the hair salon franchise best known for its no-frills and budget friendly haircuts. It’s also a hugely successful business which makes more than one billion dollars in revenue. What’s their key to success?  We talk with siblings Ray Barton and Rhoda Olsen, who discuss the importance of their team members, how technology only gets you so far and why you need to admit your mistakes.