In Light of the Kaseya Attack: Is SPOG important? What happens when your MSP tools are attacked?

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On Friday, July 2nd one of the IT services channel most popular tools was exploited to attack between 10,000 and 1,000,000 million endpoints. This cyberattack is typical in the methodology, a supply chain attack delivering a ransomware payload. The major difference is that this attack was against small businesses. It was also attack on the managed services industry where not only did it encrypt client endpoints but even for MSPs who were not encrypted, they lost the ability to use one of their most critical tools for supporting their clients. Is SPOG (single pane of glass) still important or will diversity and redundancy be one of the lessons learned from this breach?

All Things MSP is a community for managed IT service providers, IT service providers and independent computer repair people who want to grow their businesses and share best practices. From their managed services pricing, business plan or even support automation, we discuss it all. IT service business owners of all types can participate and share business ideas. We also invite IT service vendors who support the channel to participate as well so long as they follow the group rules.

Here is a short list of some of the topics we discuss:
– IT Services Marketing
– IT Services Sales
– IT Services Pricing
– IT Services Contracts & Managed Services Agreements
– Managed Services Automation & Processes
– Managed Services Tools
– Managed IT Services

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The opinions and statements by myself or All Things MSP are my own and do not reflect the opinions or positions of SolarWinds or SolarWinds MSP.

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