Any organization or IT group that is responsible for supporting multiple enterprise solutions knows how hard it is to maintain the right level of knowledge and experience to be able to simultaneously manage system growth, implement new features, and resolve system and end-user issues effectively and efficiently. Cost cutting and normal attrition exacerbate the issue making it nearly impossible to cross-train effectively.
These challenges make Managed Services and Remote Administration a truly cost-effective and efficient solution for maintaining enterprise solutions and supporting user groups. With customizable support tiers and service level agreements, you can create a combination of services that perfectly compliments your team’s resources and competencies, and user expectations.
During this webinar, we’ll share a couple ways we can construct and execute Managed Services and Remote Administration Agreements to save your team time, money, and effort – all while ensuring system health, performance, and scalability.
0:40 Meet your Presenters
2:14 What We’re Gonna Talk About
3:04 Disclaimers & Fine Print
4:24 Enterprise Technology Architecture
5:22 Knowledge Requirements
6:27 Additional Impacts & Challenges
9:25 What Managed Services is Not
12:05 What Managed Services is (or could be)
15:40 Customized Managed Services
17:04 Available Support Tiers
18:11 Service Level Agreements
18:54 Product Competencies
21:00 Tools & Resources with RPI Consultants
22:49 Perceptive Content & Brainware
25:02 OnBase & Brainware
26:18 Infor APIA
28:43 What We Talked About